The APP may also provide certain functionalities through compatible vehicle infotainment systems, including Apple CarPlay and Android Auto. The use of these interfaces does not, by itself, change the purposes or categories of personal data processed by PARKUNLOAD.
In certain situations, PARKUNLOAD will act as Data Processor on behalf of different municipalities and, where applicable, other public administrations competent in parking or mobility matters where it provides services. These entities will act as Data Controllers.
The Data Controller will be the public administration that owns the parking area where the parking space is located, which determines the purposes and means of processing, and on whose behalf PARKUNLOAD collects and processes personal data through the APP. The data are processed on behalf of the Controller from the moment the user makes a parking reservation through the APP.
Your data may be shared with other Public Administrations if necessary to fulfill the stated purposes and will be retained for the legally established retention periods.
You may exercise your data protection rights and contact the Data Protection Officer by consulting the Privacy Policy on the website of the municipality or public administration where the parking area is located. You may also lodge a complaint with the relevant Supervisory Authority if you deem it appropriate.
The Parkunload platform regulates, controls and monitors parking tickets and occupancy status in regulated or limited parking areas, such as Urban Distribution of Goods areas, Loading and Unloading zones, Orange or Red zones, free short-term parking, Bays for Persons with Reduced Mobility (PRM), Green Residential parking, Park & Ride only for commuters, etc., in accordance with the applicable legislation of the competent Authority.
The location information used by the APP is obtained from the user’s mobile device. The APP does not obtain the vehicle’s own GPS position merely because the APP is used through Apple CarPlay or Android Auto.
Where PARKUNLOAD acts as Data Processor on behalf of a municipality or other public administration, the relevant Data Controller determines the purposes and applicable legal basis for the processing, which may include the performance of a task carried out in the public interest and compliance with a legal obligation.
Where PARKUNLOAD acts as Data Controller, personal data will be processed on the applicable legal basis under Article 6 of Regulation (EU) 2016/679 (GDPR), depending on the specific purpose of the processing. Where processing is based on the user’s consent pursuant to Article 6.1.a) GDPR, the user may withdraw such consent at any time, without affecting the lawfulness of processing carried out before its withdrawal.
The CONTROLLER requires at least the following mobile application permissions to manage parking operations in areas equipped with Bluetooth devices installed on traffic signs or nearby:
These location services are provided through the user’s mobile device. The use of Apple CarPlay or Android Auto does not cause the APP to obtain GPS data, speed, VIN or other vehicle telemetry from the vehicle.
When the APP is used through Apple CarPlay or Android Auto, the vehicle infotainment system provides an adapted interface to selected PARKUNLOAD functionalities, while the user’s mobile device remains the source of the location information used by PARKUNLOAD.
In addition to the CONTROLLER, other recipients of your data may include:
The CONTROLLER will not transfer any personal user data to third parties without a legal obligation or the data subject’s consent.
The CONTROLLER implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration or destruction. All communications with servers are secured using HTTP SSL.
To the extent that the CONTROLLER processes your personal data, such data are stored on servers within the EU.
The CONTROLLER reserves the right to modify this policy to adapt it to legislative or case law developments, as well as industry practices. If changes are made involving the collection of additional personal data or new processing purposes, the CONTROLLER will inform the User through one of the following channels: website, mobile application or email. The CONTROLLER recommends regularly reviewing the Privacy Policy to obtain the most up-to-date information on how your personal data are processed.
You may exercise your rights of access, rectification, erasure, restriction, portability and objection by postal mail to PARKUNLOAD SL, CARRETERA DE RIBES, 4, 204 08520 LES FRANQUESES DEL VALLÈS – BARCELONA, or by email to info@parkunload.com, together with valid proof of identity, such as a photocopy of your ID document, indicating “DATA PROTECTION” in the subject line.
If you are not satisfied with the response to the exercise of your rights, you may lodge a complaint with the SPANISH DATA PROTECTION AGENCY (AEPD) through its electronic office at www.aepd.es.
The User may unsubscribe from the CONTROLLER’s service by canceling their account. Users are advised to unsubscribe when changing their mobile phone number.
The CONTROLLER guarantees users truthful and accurate information for the provision of the service, in accordance with parking conditions (regulation schedule, parking permit and maximum parking time) in spaces controlled and regulated through the Parkunload technological platform.
The user driver must provide truthful and accurate data and characteristics of their vehicles. The CONTROLLER shall not be liable for consequences arising from incorrect data provided by the user, such as errors in entering the license plate number or false information regarding vehicle characteristics (emissions, vehicle type, etc.) and vehicle use (professional, private, person with reduced mobility, etc.).
Furthermore, the user driver must obligatorily indicate the start of parking using the means specified on the vertical signage of the parking area: the Parkunload mobile application and, optionally in certain cities, SMS messaging or other telematic means such as web forms, etc.
Where the APP is used through Apple CarPlay or Android Auto, the user must use the service only when this can be done safely and in compliance with applicable traffic and road safety regulations. The user remains responsible for operating the vehicle safely and must not interact manually with the APP when doing so would distract them from driving or would be prohibited by applicable law.
The CONTROLLER shall not be liable for the inability to notify the start or end of parking due to causes beyond the service itself, such as lack of battery power, mobile device malfunction, lack of mobile network coverage, etc.
The CONTROLLER shall also not be liable for limitations or failures arising from the user’s vehicle, infotainment system, Apple CarPlay, Android Auto, mobile operating system or other third-party systems beyond the CONTROLLER’s reasonable control.
The user driver will receive a parking ticket or receipt on their mobile device containing the parking conditions (regulation schedule, parking permit, maximum parking time, etc.), clearly indicating the parking end time.
Failure to comply with parking conditions or providing inaccurate data, characteristics or uses of the vehicle may result in penalties established under current municipal legislation.
The Parkunload platform may carry out automated checks to ensure the accuracy of vehicle characteristics or uses.
Parking enforcement officers and/or local police may consult the parking status of vehicles parked in a specific area through the Parkunload APP for enforcement officers or through the municipal parking control application integrated with the Parkunload platform.
The CONTROLLER shall not be liable for possible technical or operational errors committed by enforcement officers in issuing parking fines in areas regulated through the Parkunload platform.
The user accessing the APP acknowledges and expressly accepts responsibility for its use and undertakes not to carry out any act that may infringe the law or the conditions established in these legal terms, which may result in legally established liabilities.
The CONTROLLER reserves the right to make, at any time and without prior notice, modifications and updates to the information contained in the APP, its configuration and presentation, and the general conditions, as well as to remove information or temporarily suspend accessibility.
The CONTROLLER cannot guarantee the absence of interruptions or errors in accessing the APP or its content and shall not be liable for possible technical or connection problems. Nor shall it be liable for damages arising from interferences, omissions or computer viruses caused by factors beyond the APP owner’s control.
This APP is governed by Spanish law and by national and international legislation on intellectual and industrial property.
All content included in the APP (texts, audiovisual content, source code, graphic design, signs, logos, trademarks, databases, software programs, editing, programming, compilation and other elements and content necessary for its operation) is the property of the CONTROLLER. Content not owned by the CONTROLLER is used with the authorization of its respective owners and is protected by the corresponding intellectual property rights.
PARKUNLOAD is a registered trademark in Europe owned by PARKUNLOAD, S.L. The PARKUNLOAD technological platform is a combination of software and hardware protected by a patent registered in the United States, Europe and Canada.
Any unauthorized use of this content will be considered a breach of intellectual or industrial property rights and may give rise to legal consequences.
The mere download or use of the APP does not grant any license or total or partial transfer of intellectual property rights.